We offer free returns & exchanges for all orders! Our return policy lasts 30 days.
Am I eligible for a Refund / Return? To be eligible for a return, your item must be unused in the original packaging. If you no longer have access to the original packaging, any other form of packaging will be okay. Please contact our support team with a video or picture for us to inspect the condition of the item. Please do not send your purchase back to our warehouse before contacting us. If you return your package back to our warehouse without contacting us first, you will be subject to a standard fee of $5.00.
Please note, personalized items such as engraved rings or necklaces are not eligible for a refund.
My order arrived in a faulty condition, what do I do? We apologize for the inconvenience! Please inform us within 30 days of receiving your order with proof that the item is faulty. Please contact our support team with a video or picture. We will either reship the item to you free of charge, or refund you in full.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In case you made a mistake, place a duplicate order or want to cancel for some other reason, please contact our customer service as soon as possible (preferably within 1 hour)! Orders can be canceled up to 1 hour after placing them. After 1 hour you can only return the product after receiving it.
If your order is still in transit, unfortunately, we can not cancel it since it already left our warehouse and it's on the way to you.
Love&Crafted is not liable for false/incorrect shipping information submitted by a customer.
If you made a mistake on your shipping address while placing your order please contact us with the correct information within one hour so our customer service team can help rectify the issue.
Unfortunately, once the order is fulfilled, we are unable to edit the shipping address. Please ensure your shipping address is correct before finalizing your order.
Love&Crafted is not liable for delayed/lost/late packages shipped via our logistic partners. In case your order gets lost/delayed at any step of the shipping process, we can't issue a refund since Love&Crafted incurs the shipping cost at the time of the shipment. In this instance we can only reship your order at our cost.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. In this case, please send us an email at email@example.com
Please make sure to include the following information:
- Your name
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Delivery address
- Contact phone number
Please kindly note that shipping costs are not covered by Love&Crafted when sent back, so we suggest using your local post office for the best service and tracking ID. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don't take any responsibility for lost parcels whilst being returned to us.
If the package delivery is refused and the package is sent back to our warehouse, customers are subject to a standard refusal fee of $5.00 USD. This fee will be deducted from your refund. Please ensure to contact us for return information to avoid a refusal fee.
Customs, taxes and duties:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.